ju99 Privacy Policy — How We Protect Your Personal Data

This Privacy Policy ("Policy") describes how ju99 ("we", "us", "the Platform") collects, processes, stores, and protects personal data provided by users ("you") of the ju99 website and associated services. This Policy applies to all users who access the platform from Bangladesh and covers all personal data submitted during account registration, use of the platform, and any communications with ju99 support.

By using the ju99 platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not consent to the practices described in this Policy, you should discontinue use of the platform. ju99 is committed to handling all personal data with integrity, discretion, and in accordance with applicable data protection principles. We do not sell your personal data to third parties, and we do not use it for purposes beyond those described in this Policy.

The categories of personal data that ju99 may collect include the following:

• Identity data: full name, date of birth, nationality, and a copy of a government-issued identification document submitted during KYC verification.
• Contact data: email address, mobile phone number, and residential address as provided during account registration or subsequent profile updates.
• Financial data: payment method details (such as bKash account number, Nagad account number, or bank account details), transaction history, deposit amounts, and withdrawal records.
• Technical data: IP address, device type, browser type and version, operating system, session duration, pages visited within the platform, and time-stamped access logs.
• Usage and behavioural data: betting history, game preferences, wagering patterns, bonus redemption history, and responsible gaming tool usage, to the extent these are relevant to platform management, fraud detection, and responsible gaming obligations.

ju99 does not collect sensitive personal data such as biometric data, health information, or political opinions. Where document images are submitted for KYC purposes, these are handled with heightened security controls and are not retained beyond the period required for verification and ongoing compliance monitoring.

• Account creation and management: to create and maintain your ju99 account, verify your identity, authenticate your login sessions, and manage your account preferences and settings.
• Transaction processing: to process deposits, withdrawals, and any payment-related activity on the platform, including verification of payment method ownership and coordination with payment processors such as bKash, Nagad, and Rocket.
• Legal and compliance obligations: to comply with applicable anti-money laundering (AML) requirements, KYC obligations, fraud prevention measures, and any other regulatory obligations applicable to the operation of the platform.
• Responsible gaming: to monitor betting patterns and account behaviour for signs of problem gambling, to administer responsible gaming tools such as deposit limits and self-exclusion, and to provide appropriate support or intervention where required.
• Customer support: to respond to enquiries, complaints, and support requests submitted via the platform or via the support email address, and to maintain a record of support interactions for quality assurance purposes.

ju99 does not use personal data for automated decision-making that produces legal or similarly significant effects on users, except where such processing is necessary for fraud detection or security purposes, in which case users retain the right to request human review of any automated decision that has materially affected them.

• Contractual necessity: processing your data is necessary to perform the contract we have with you as a user of the platform — including account management, transaction processing, and service delivery.
• Legal obligation: processing is necessary to comply with applicable legal requirements, including AML and KYC obligations, fraud reporting obligations, and any court orders or regulatory directions that require us to retain or disclose data.
• Legitimate interests: processing for the purposes of platform security, fraud prevention, responsible gaming monitoring, and service improvement, where our legitimate interests in operating a secure and compliant platform are not overridden by your data protection rights.
• Consent: where you have expressly consented to a specific processing activity, such as receiving promotional communications. You may withdraw consent at any time by contacting the support team, without affecting the lawfulness of processing carried out before withdrawal.

The categories of third parties with whom ju99 may share personal data are as follows:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and the user's nominated bank, solely to the extent required to process the user's deposit or withdrawal transaction.
• Identity verification and KYC service providers: third-party services engaged to assist with document verification and identity authentication during the KYC process, operating under strict confidentiality obligations.
• Game and platform technology providers: providers of casino games and sports betting technology whose products are integrated into the ju99 platform, where data sharing is technically necessary for game operation or bet settlement.
• Law enforcement and regulatory authorities: where ju99 is required by applicable law, court order, or regulatory direction to disclose personal data to a government body, law enforcement agency, or financial intelligence authority.

ju99 does not share personal data with advertising networks, data brokers, social media platforms, or any commercial third party for marketing profiling or targeting purposes. Any data sharing arrangement with a third-party service provider is governed by a data processing agreement that requires the provider to handle data only as instructed by ju99 and to maintain appropriate security standards.

ju99 uses the following categories of cookies:

• Strictly necessary cookies: these are essential for the platform to function and cannot be disabled. They enable core functionality such as session authentication, shopping cart management, and security features.
• Performance and analytics cookies: these collect aggregated, anonymised data about how users interact with the platform, including pages visited, session duration, and error events, to help ju99 improve platform performance and user experience.
• Functional cookies: these remember your preferences such as language settings, display preferences, and previously entered information to improve your experience on return visits.

You can control cookie settings through your browser settings. Disabling strictly necessary cookies may impair the functionality of the platform. ju99 does not use cookies to track your activity across third-party websites or to serve targeted advertising.

As a general guide: account registration data and KYC documents are retained for the duration of the account relationship and for a minimum period following account closure, as required by applicable AML and KYC regulations. Transaction records are retained for a minimum period following the transaction date in accordance with financial record-keeping requirements. Technical and access log data is retained for a shorter period consistent with its purpose of security monitoring and fraud prevention. Where you exercise your right to erasure and ju99 is not subject to a countervailing legal obligation to retain the data, your data will be deleted or anonymised within a reasonable period following your verified request. ju99 does not retain personal data for speculative purposes or in anticipation of future business needs beyond those which are current and documented.

While ju99 takes all reasonable steps to protect the security of your personal data, no method of electronic transmission or storage is completely secure. ju99 cannot guarantee absolute security of your data. In the event of a data security incident that materially affects your personal data, ju99 will notify affected users and take appropriate remedial action as quickly as practicable. Users are also encouraged to take personal security precautions, including using a strong, unique password for their ju99 account and not sharing their login credentials with any other person.

• Right of access: you have the right to request a copy of the personal data ju99 holds about you, together with information about how that data is being processed.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
• Right to erasure: you have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis for processing applies. This right is subject to our legal retention obligations.
• Right to restriction: in certain circumstances you may request that the processing of your personal data be restricted — for example, while the accuracy of data you have disputed is being verified.
• Right to object: you have the right to object to processing of your personal data where that processing is based on legitimate interests. ju99 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

To exercise any of the above rights, submit a written request to the ju99 support team using the contact email address displayed in the footer of this site. ju99 will respond to all verified requests within a reasonable timeframe. We may need to verify your identity before processing your request in order to protect against unauthorised access to another person's data.

It is your responsibility to review this Privacy Policy periodically. ju99 recommends bookmarking this page and checking it before making significant deposits or providing updated personal information. If you have any concerns about any change to this Policy, you are encouraged to contact the support team for clarification before continuing to use the platform.